How to buy
On-line purchaseFor legal regulations regarding any purchase carried out on Saniflex.it web site, please carefully read General Sales Conditions section.
The articles present on the above-mentioned web site can be purchased by customers aged more than 18 years-old, up to out of stock conditions. It is possible to choose the most suitable place of delivery, according to the customer’s needs: home, office or different address.
Average delivery terms:
- within 72 hours for deliveries throughout the whole Italian territory, peculiar situations excepted
- within 10 (ten) working days for deliveries in Europe, peculiar situations excepted.
Before the goods possession is transferred, it is necessary to make sure that goods are not damaged or have not been broken during transport.
Purchase guideIn Saniflex.it e-shop it is possible to “add to cart” the wished article into the product sheet at any time indicating its quantity and clicking on the relevant cart symbol.
Repeat the same operation to order a supplementary article.
The selected product will be added to cart and the quantity of the products present in it, as well as the total amount will be updated: these data are visible on every page of the website in the area dedicated to the cart above the head image.
A click on "cart" allows to visualize the overview of the cart and to access the area for the products’ payment; this procedure can be cancelled at any time up to point 4) indicated below.
To complete the order, follow the steps below:
Purchase procedure can be interrupted at any time with no consequences.
- Order overview: this screen allows to cancel the articles present in the cart: the button "Continue order" takes to the next step.
- Personal details: personal details are required for order acquisition, issue of relevant fiscal document and shipment of the articles present in the cart; the fields to be mandatorily filled out are indicated by a star key.
- Shipments and payment: all acquired data are summarised in only one table. In addition also shipment costs are calculated and visualized according to the total amount of the order and destination; if visualized data are correct, a click on "Order confirmation" allows to access Payment area.
- If you need a commercial invoice please click on “YES” in “Additional Data” section, under: “Ask for Invoice". The cost of this service amounts to 20.00 € including VAT, the total order amount will include this cost under “Total Expenses". In case the aforementioned selection will not be carried out, a simple receipt will be issued.
- Order Confirmation: all acquired data are summarised in only one table. In addition also shipment costs are calculated and visualized according to the total amount of the order and destination; if visualized data are correct, a click on "Order confirmation" allows to access Payment area.
The order number present in the receipt e-mail shall be used as reference in any request of assistance to our Customer Service.
ShipmentsDeliveries in Italy as well as abroad will be carried out by SDA Express Courier. For any further information, please visit Shipment terms and costs section.
In case of unsuccessful delivery (absence of consignee upon delivery), the carrier will deliver the order on the next working day. Saniflex.it shall not be considered as liable for possible delays due to the carrier’s fault.
All our articles are delivered in a special box with no additional costs.
Upon the order’s receipt, please check the following:
- the number of packages indicated on the bill of lading is the number of packages actually delivered;
- the package is intact and not damaged; possible claims shall be notified to the carrier by indicating "Goods accepted subject to verification" on the bill of lading to be signed for the goods collection, otherwise the package shall be considered as correctly delivered.
Returns and exchange of goodsAny exchange of a purchased product within 14 calendar days from the product’s receipt is free and with no supplementary cost. To access this opportunity, please refer to “Right of withdrawal” section.
In case of products return, please indicate the following address:
Maresca Srl, Via Mentana n.30/32/34
46036 Cizzolo (MN) Italy
ClaimsAny claim concerning defective products or bad functioning in shipment service can be sent by e-mail to email@example.com e-mail address.