Returns and size change service
Right of Withdrawal
- The Buyer is entitled to withdraw from a contract stipulated with the Seller, without paying penalties and with no need of specifying the reason of such withdrawal, within fourteen (14) calendar days from the date of receipt of the item(s) purchased on Saniflex.it. The notice of the withdrawal shall be sent by registered letter with advice of delivery to:
Maresca Srl – Via Mentana n.30/32/34 – 46019 CIZZOLO (Mantova) VAT number/tax code 00140690207 – f.a.o. Segreteria Ufficio Marketing - phone N° +39/0375/87091.
- The right of withdrawal only applies to the item(s) purchased in its/their entirety and not in part.
- The aforementioned notice can also be sent in advance by email to the address: shop@maresca.it, provided that it is confirmed by sending a registered letter with advice of receipt, within 48 hours.
IMPORTANT: the Right of Withdrawal may not be exercised by professional Customers including but not limited to retailers, wholesalers, subjects having a VAT registration number, etc.
- In such a case, the item(s) shall be sent back to the Seller by supplying a shipper with it/them within fourteen (14) calendar days from the date of receipt of the item(s)by the Buyer.
- According to the law, the freight costs relating to the return of the item(s) shall be borne by the Customer; they only refer to the return of the item(s), not to the first shipment of the latter since these costs are included in the purchase price and will be paid back to the Buyer.
- The Right of Withdrawal is considered as properly exercised if the following requirements are fulfilled:
the right of withdrawal shall properly be exercised within fourteen (14) calendar days from the date of receipt of the item(s);
the item(s) do not have to be used or damaged;
ID tag/label must be linked to item(s) since it is an integral part of it/them;
the item(s) shall be sent back in its/their original package (including outer packing and possible literature, as well as possible ancillary elements: accessories, receipt (a copy would be sufficient), certification, etc.);
the item(s) must be given back within fourteen (14) calendar days from receiving it/them.
- In order the original package not to be damaged, it is advisable to insert it in a second box; moreover, neither labels nor adhesive tapes shall directly be positioned on the original package.
- According to the law, the freight costs relating to the return of the item(s) shall be borne by the Customer; they only refer to the return of the item(s), not to the first shipment of the latter since these costs are included in the purchase price and will be paid back to the Buyer, as per following article 7.
- The Customer assumes full responsibility for the shipment until proof of receipt at our warehouse; in case the item(s) is/are damaged when transported, Maresca Srl will inform the Customer about the occurrence (within 5 working days from the date of receipt of the item(s) at their warehouse), in order to allow him to make a complaint to the subject that has collected the shipment and obtain the reimbursement equivalent to the value of the item(s) (if insured); in such a case, the item(s) shall be put at Customer's disposal, at the latter's expense, with contextual cancellation of the withdrawal claim.
- Maresca Srl will not be liable for damage or theft/loss of goods returned in non-insured shipments; once received, the item(s) will be checked to assess damages not caused by shipment. In case of damage or tampering, the withdrawal claim will be cancelled.
If the original package and/or packing is damaged, Maresca Srl will hold back a certain percentage from refund, in any case not exceeding 10 % of the latter, as a contribution for making good the item(s).
- In case of cancellation of the right of withdrawal, Maresca Srl will inform the Customer within 5 working days from the date of receipt of the item(s) at the latter's warehouse.Refund Time and Method
Subject to possible costs to be borne for making good the item(s) in case of damages assessed and relating to the original packing or a possible cancellation of the withdrawal according to the preceding paragraph, Maresca Srl undertakes to pay back the whole amount already paid by the Customer to the latter, within 30 days from the date of receipt of the withdrawal notice.
According to the law (Decree law 206/05), the freight costs relating to the return of the item(s) shall be borne by the Customer; they only refer to the return of the item(s), not to the first shipment of the latter since these costs are included in the purchase price and will be paid back to the Buyer, as per this article.
The Customer undertakes to promptly transmit his bank data to be utilized to send him the refund whiose payment shall exclusively be issued by bank transfer. The bank data shall include the IBAN code (ABI & CAB code numbers - account number) of the holder of the sales invoice.Forfeiture of the Right of Withdrawal
The Buyer forfeits his Right of Withdrawal in case Maresca Srl establishes the following:
(even partial) use of the item(s) and possible wear materials by the Customer;
lack of outer packaging and/or inner original package;
the item(s) damage did not occur during transport;
lack of elements being integral part of the item(s) (accessories, components and/or other parts, etc.);
non-transmission of the proof of purchase to Maresca Srl (original receipt or a copy of it for instance);
in the aforementioned cases, Maresca Srl undertakes to return the item(s) purchased to the Customer and charge the latter with the relevant freight costs.
In the aforementioned cases, Maresca Srl will inform the Customer that the item(s) can be collected at the latter's premises or shipped (with freight costs to be borne by the Customer) to the address the Customer will transmit to Maresca Srl by registered letter with advice of receipt, or telefax, or elegram, or email, or certified email system.
After sixty (60) days from the date of message sent by Maresca Srl to the Customer without collection of the goods by the latter, nor notification by him to Maresca Srl about the address the goods must be sent to, Maresca will acquire complete property right to the item(s) and be therefore entitled to utilize it at will, with no responsibility toward the Customer.Warranty
All the item(s) sold by MARESCA Srl and bearing Maresca and Saniflex trademarks are covered by warranty in terms of defects and/or faults and/or non-compliance with the order caused by Maresca Srl, in case the relevant claim is lodged against Maresca Srl within eight (8) days from the date of receipt of the item(s), with contextual shipment of the item(s) deemed as faulty.
To benefit from the warranty right, the Customer shall keep the receipt accompanying the goods delivered to him. When the Customer accepts the purchase contract, he also acknowledges and accepts the terms and conditions this warranty refers to.Return
In case of products covered by warranty, the Customer shall give them back to Maresca Srl along with his complaint as provided by the preceding article 9 “Warranty”; the products shall be sent back in their original and complete packaging (including outer packing and possible ancillary elements).
To avoid damages to the original package, Maresca Srl suggests to insert it in a second box; in any case, neither labels nor adhesive tapes shall directly be positioned on the original package. The freight costs relating to the return of the item(s) deemed as faulty shall be borne by the Customer. Maresca Srl will check the item(s) and in case they establish the validity of the Customer's complaint, they will provide replacing the faulty item(s) with other item(s) having the same properties of the items received by the Customer, depending on its/their availability at Maresca Srl's warehouse. Maresca Srl will inform the Customer about the latter. The shipment of the replacement item(s) to the Customer will be carried out by Maresca Srl and the relevant freight costs will be borne by the latter.Customer Service
For any issues concerning already delivered products (non-complying or defective products, lack of material, etc.), we kindly ask you to contact us by email: shop@maresca.it, or by phone: +39 0375 87091.
We will take great care in solving any problem that will be considered an opportunity to further improve our service.